
I went out to dinner with friends last night for the first time since the pandemic arrived on the scene. It felt both weird and wonderful to be sitting at a booth inside a restaurant without anything covering my face.
Our waitress, Gayelle, though friendly and sweet, was definitely in the wrong line of work. Always I give servers the benefit of the doubt. Having owned a restaurant I understand fully how a day can go downhill quickly with food issues, demanding customers, or even something brought in going on at home. To be fair, two of the four of us at the table were previously involved in the restaurant business, so perhaps we viewed her performance with more critical eyes. Let me begin by saying this is a brewery and restaurant. They offer good food, a fun atmosphere, and it is very popular with the locals. The atmosphere is casual, not a place you would expect to be handed leather bound menus. That being said, when we were given four double sided pieces of paper it was fine, except for the fact two of them had huge red stains across them and one had a big chunk of food stuck to the stain. Not fine. Ewwww.
After reviewing their fairly limited menu, we made our choices. The menu selections were basically a burger, a couple of steak options, salads, a variety of street tacos, which they are known for, fish and chips, and the catch of the day. Three of us wanted the tacos and one, the lone male in the pride, was going for a rib eye. Easy peasey. Back with our drinks, Gayelle took out her order pad. Pen poised, she asked what we would like. My friend seated across from me wanted to know what the fish of the day was. It was cod. “Cod sounds perfect”, said my friend to which Gayelle replied, “sorry we are out of fish”. Out of fish? How could they be out of fish? It was barely after 5:00 and fish was easily the main ingredient in 50% of their menu choices. Do you think perhaps this information should have been the first information we were given when being handed our menus? With three of us already on board the fishing boat headed out of the harbor, we needed a moment to regroup. I suggested she defer to our red meat friend while we figured out something else to order. After the rib eye guy placed his order, she told him they were also out of steak. Really? I suggested we’d better narrow the field down to what they actually did have in the kitchen, or we could well be there all night. Four burgers it was.
After we ate our burgers, which were delicious, we relaxed for a bit. When we were ready to call it a day, we realized we had not seen our waitress since Reagan was in office. After about ten minutes and no Gayelle in sight, we flagged down another server and asked if she could send Gayelle to our table please. Shortly, she appeared at the table with the check already tabulated, never asking us if we’d like either dessert or coffee. Hmmmmm. Serving 101 training definitely needed here. Servers are generally taught to upsell appetizers, desserts, or specialty drinks. It’s part of being a good “salesperson” for your establishment. When we asked what the dessert selections were, she said we could find them on their website. Check please.
Now, I am not a difficult customer. I do have friends who, though not so much difficult, can be perhaps a tad annoying. If a server is busy, dealing with this type of customer can be absolutely mind rattling. We all l have that one friend who can never make up her mind what to have when out to eat. After reviewing the menu for a half an hour this person will then take a poll at the table to find out what everyone else is ordering. When the actual ordering has begun she will begin interrogating the server as to how each menu item is prepared. “Is it fresh? Is it cooked in oil or butter?” Ecetera, ecetera. Next, when she finally lands on a selection, she orders what she’s chosen, changes her mind, then changes her mind again, and in the end goes back to her original choice. Please.
I have another friend who I call the substitution queen. In line at McDonald’s she will order a 1/4 pounder with no cheese, no onions, hold the meat, no sesame seeds on the bun, sauce on the side, lettuce on the side, sweet pickles not dill. Seriously, I can’t tell you how many times I’ve sat cooling my heels in one of their parking lots with a cone on my car because of her. Usually, they make us wait quite a while for our food. I believe, though I cannot prove it, this is a form of extracting punishment for high crimes against their employees.
Another thing that is annoying on the other side, is when you get in line at a fast food place and tell the speaker what you want. Clearly you say, ‘I would like an iced tea, unsweetened, no lemon.” This is repeated back to you for clarity and appears on the screen in front of you. You get up to the window and you are handed a sweetened iced tea with a lemon wedge floating in it. Happens to me all the time. My daughter will not leave a fast food restaurant without examining the bag fully before pulling away from the window. She has bad fast food karma. Invariably it will be her order that is not in the bag once we get home. Whatever she did in a former life she is doing penance for must have involved a food vendor.
In truth, I’m not much of a fast food foodie. I value my arteries and prefer fresher fare. However, every once and a while I simply have to have an In ‘n Out burger and fries. I’ve been going there since I was in high school. One of my first steady boyfriends worked at the local In ‘n Out. At that time it was just a small family run affair. The building itself was a rectangular shack-like structure with windows on both sides and one in the front. You could either order on speaker through the drive-thru or walk up to the window at the front of the building. Once you got your food, there were picnic tables to sit it at or you could eat in your car. Nothing fancy and certainly not the long lines you see there now. Of all the burger joints in all of the world, I believe it is still my favorite.
I have had lots of interesting things happen to me while eating out. In the 80’s I went to lunch with a group co-workers. There were ten or twelve of us in the party celebrating somebody’s birthday. We were seated at a group of square tables pushed together to make one long rectangular one. I was in the queen’s seat at the head of the table. Back then, everybody automatically was served water without having to ask for it. Our waitress, as luck would have it, was enduring her first week on the job. Learning to carry heavy trays is a bit of an art. Some waitresses can carry in their arms or on a tray nearly a full table of dishes laden with food. Not every one, of course. That day the test for this girl was if she could carry all our full water glasses with ice to the table on a tray and distribute them without spilling. The answer here is b) she could not. She stood next to me with a full tray and removed the one on her end apparently the one glass keeping the other ten or so balanced. Like penguins sliding into a pool, each glass marched down the tray and one by one unloaded into my lap. The maitre d rushed over to me apologizing. They offered to pay for dry cleaning, but it was water so there really wasn’t any harm done to my clothes. The only damage was the walk of shame on my part when leaving the restaurant. My shoes had absorbed so much liquid, when I took a step, bubbles foamed up out of the leather. To add to the humiliation, the back my dress looked as if I’d relieved myself during the meal without benefit of visiting the bathroom. They did pay for my lunch, and I let them.
Another time, my children’s dad and I were in an IHOP when my kids were little. They used to serve coffee in those thermos bottles back then to keep it hot, hot. My son was around six. Sitting still definitely wasn’t his strongest suit. Wriggling and fussing while waiting for his breakfast to arrive, he managed to knock over the carafe which bounced off the table and landed upside down and open in my husband’s lap. The liquid was so hot, my husband’s leg jerked up in reaction and his shoe went flying into the air landing in the gentleman’s pancakes across the aisle from us. Sorry. My husband ended up in the ER with second degree burns in his nether regions. Ouch. In that case we bought that man his pancakes.
Life is an interesting place to inhabit. Always something new to see and do. Fun to feel a little normal again, or as normal as I get.
I feel for you and your friends with that experience with the food choices being so limited and then basically only one option. It makes me feel better about preferring to stay at home and cook.
Sometimes, Gary, you just have to laugh. 🙂